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Office Administration level 1-3  (NTA)

Grade 12 minimum is 15 points, Grade 10 minimum is 18 points and an F in English. Grade 10 and or 12 academic Certificate to be provided. Mature entry candidates should be 23 years with 1 year working experience in relevant field and have a good understanding in English. 

NB// Students are required to go on attachment for this course

Course Modules

Office Administration

10 Months

Level 1
  • Follow workplace safety
  • Operate office equipment
  • Spread sheets and word processing
  • Identifying basic computer equipment & accessories
  • Computer Navigational Systems(GUIs)
  • Basic Internet and Email Applications
  • Effective Stakeholder Communication
  • Effective Work practices
  • Handling Office Mail
  • Routine Administrative Tasks
  • Team Participation
  • Foundation Numeracy skills
  • Foundation communication skills

6 months

Level 2
  • Customer service Delivery
  • Reception area maintenance
  • Communication ideas and information
  • Demonstrate Customer relations
  •  Process Customer feedback
  • Advanced word processing
  • Courier and bulk mailing access
  • Managing office, receive & pass on messages
  • Maintain office equipment
  • Response in office environment
  • Complete Routine Financial Documents
  • Maintain Office records on database
  • Securing records
  • Dairy management

6 months

Level 3
  • Coordinating work schedules
  • Information collection methods
  • Stock control
  • Word processing
  • Presentation as part of word documents
  • Desktop Publishing
  • Advanced Spread sheet functions & dictation

Department of Business

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